Tailor Made Technology Solution
Diamond Express, through a unique alliance with Winfreight (The Icconix Group) has developed specific software packages that manage all facets of distribution, with specific focus on meeting delivery deadlines. The software provides a mechanism to keep the service levels and the management of service levels consistent, regardless of the operator. Basically we define the rules of the game and the system referees the process. The result is a continuous, uninterrupted dispatch function.
Specialist In-house Managed Skills
Diamond Express has acquired significant skills in this area and are familiar with the dispatch processes of many major outfits. To make the in-house function effectively, there needs to be a clear understanding of the processes prior to the actual dispatch of the freight. In this way the in-house person is able to positively contribute to a common goal.
Comprehensive Follow Up
In the current South African market, far too often your freight is sent off and is in the hands of the lowest bidder. The result is that your valued customer calls after a couple of days to find out where his order is and only then do you find out that there was a problem with the transporter. Diamond Express views this follow-up as part of the delivery process. There is no point in sending something off if you are not going to make sure that it arrives at the desired point. This follow up process often results in any potential deadline problems being averted before the problem actually happens as we are proactively managing the freight movement instead of waiting for missed deliveries to be reported.