FreightGuard Service Guarantee:

Any claim under the FreightGuard Service Guarantee for damage to or loss of Goods ("Claim") must be made in writing on a claim form.

Claims must be e-mailed to: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Customer must notify Diamond Expressin writing of any Claim within the following time limits:

  1. where the Receiver has indicated in writing on the consignment note or has records that they have informed Diamond Expressthat loss or damage has occurred in respect of the Goods in writing, within seven (7) days from the date of delivery of the Goods to the Delivery Address as specified on the waybill
  2. where the Receiver has acknowledged that the Goods have been delivered and received in good order and condition, within twenty-four (24) hours from the date of delivery of the Goods to the Delivery Address;
  3. in respect of Claims for non-delivery, within ten (10) days after the date of dispatch specified for that consignment.

The Customer may only make one (1) Claim per consignment.
The Customer must provide to Diamond Express with any Claim, documentary evidence acceptable to Diamond Express(for example, receipt, valuation or tax invoice) as proof of value of the Goods.